Last Updated: May 9, 2026
At Ratiort, we want your cushions, pillows, and home comfort items to arrive safely and on time. This policy clearly explains how we process, ship, and support your order for a stress-free shopping experience.
1. Order Processing
All orders are carefully inspected and securely packed within 1–3 business days (weekends and public holidays not included).
Once your order ships, you will receive a shipping confirmation email with a tracking number to follow your delivery.
During busy sales, holiday periods, or high-demand seasons, processing time may extend to 3–5 business days. We take extra care with packaging to protect your items during transit.
2. Estimated Delivery Times
Delivery times vary by location and carrier. All timeframes below are estimates and not guaranteed.
- United States: Standard 5–8 business days | Expedited 3–5 business days
- Canada: Standard 7–12 business days
- United Kingdom: Standard 6–10 business days
- Australia: Standard 7–14 business days
- European Union: Standard 6–12 business days
- Other International Destinations: Standard 8–18 business days
Delays may occur due to carrier issues, customs, weather, or local logistics. Ratiort is not responsible for delays outside our control.
3. Shipping Fees
Shipping costs are calculated automatically at checkout based on your location, package size, weight, and selected shipping method.
Any free shipping promotions will be clearly displayed on Ratiort when available.
4. Optional Shipping Protection (Powered by SEEL)
We offer optional Shipping Protection at checkout to keep your cushions and pillows fully covered during delivery.
This protection includes:
- Lost packages during transit
- Items damaged during shipping
- Theft after confirmed delivery
If you add protection, you can file a claim directly through the SEEL portal using your Ratiort order number.
Important notes:
- Shipping Protection is optional.
- Without protection, your order is covered only under the carrier’s standard liability policy.
- Claim approval is determined solely by SEEL’s terms and conditions.
For help with claims, contact us at: support@ratiort.com
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees set by your government.
These charges are the customer’s responsibility and are not included in your order total.
Ratiort is not responsible for customs delays or related fees.
6. Tracking Information
A tracking number will be sent to you once your order ships.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
7. Address Accuracy
You are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned due to incorrect or incomplete address details, you may be charged additional fees for reshipment.
8. Lost or Delayed Packages
If your package does not arrive within the estimated delivery window, contact us at support@ratiort.com with your order number.
We will work with the carrier to investigate and resolve the issue as quickly as possible.
If you have any questions about our shipping policy, please contact our support team anytime at support@ratiort.com.